Managed IT Services: Focus on Your Mission

At Heartfelt IT, we understand that technology should support your mission, not distract from it.

Our Seamless Operations with Heartfelt IT Support service provides reliable and responsive technical assistance to keep your systems running smoothly, so you can focus on what matters most: making a difference in your community.

Schedule a Meeting

IT Concierge Service

A full suite of services all included in one monthly fee!

UNLIMITED REMOTE IT SUPPORT

Unlimited Tech Help When You Need It Most

Access our IT support team throughout business hours from 7 AM to 7 PM EST with options for emergency and after-hours support, too. Get help from real people who know you and care about your success.

We support

  • Microsoft 365: users, passwords, licenses, files

  • Windows 11 and approved apps

  • Printer setups, device issues, scanners

  • Internet and Wi-Fi problems

  • Password manager setup and training

  • 3rd party business software

Why it matters

You don’t need to waste time Googling solutions or calling generic hotlines. With Heartfelt, you have a dedicated team that knows your setup and solves your problems fast—so you can focus on growing your business.

ONGOING COMPUTER TUNE-UP

Your Computers Stay Fast, Healthy, and Secure

How it works

  • Daily system health checks

  • Regular OS and software updates

  • Antivirus scans and protection

  • Cybersecurity policy configuration

  • Monitoring for hardware/software issues

Why it matters

Unpatched or outdated systems become slow, unreliable, and unsafe. We make sure your team wortks on optimized, secure machines—minimizing downtime and maximizing productivity.

Smart Computer Refresh

Computer Lifecycle Management

• Computer Inventory Management

• Replacement Planning

• Free Computer Replacement Labour

• Installed Software Inventory

• Computer Warranty Management

• Old computer Data Sanitization

• Old computer Donation

X360 Cloud Backup

Protect your Cloud Data with Rock-Solid Backup

• 3x daily backups for Microsoft 365 & Google Workspace

• Emails, Drive files, SharePoint, Teams

• Full-text email search

• Long-term retention & SOC 2 certification

• DNS & policy management for spoofing protection

• AirGap anti-ransomware technology

Password Manager

Enhance passwords security in your organization to Enterprise level

Learn more in videos below:

ADVANCED PC SECURITY

Advanced security sensor on your workstations

While standard antivirus blocks known viruses, our MDR service provides a deeper layer of protection by identifying the subtle, "silent" behaviors of sophisticated cyberattacks that traditional software often misses.

How it works

  • Continuous Monitoring

    We keep a constant eye on your devices and network traffic to catch abnormal activity in real-time.

  • Proactive Threat Hunting
    Instead of just reacting to a virus, this service hunts for signs of a breach before it can spread.

  • Rapid Remediation
    If a threat is detected, we can immediately execute protocols to isolate the device and neutralize the danger.

  • Complete Visibility
    We maintain a single, clear view of your entire environment to ensure no suspicious movement goes unnoticed.

Why it matters

Managed Threat Detection & Response (MDR) represents a critical shift from reactive to proactive security. While traditional antivirus acts like a locked door, MDR functions like a 24/7 security guard that monitors everything happening inside your systems.

CLOUD PROTECTION

An advanced security layer that filters your incoming and outgoing email

The service operates as a Cloud Gateway, meaning it intercepts and sanitizes email traffic in real-time before it ever touches your network. When an email is sent to your business, it first passes through our secure filters where its reputation, attachments, and links are analyzed for hidden dangers.

How it works

  • Stops Ransomware at the Source
    Since email is a primary way ransomware enters an organization, blocking malicious links and attachments early prevents devastating data loss and downtime.

  • Counteracts Human Error
    Even well-trained employees can be fooled by sophisticated AI-generated phishing; this service provides a technical safety net that catches threats before a staff member has the chance to click.

  • Boosts Productivity
    By sinking spam to the bottom of the list or blocking it entirely, your team spends less time cleaning their inboxes and more time on meaningful work.

Why it matters

Email remains the primary attack vector for ransomware and phishing. We deploy specialized protection services to fortify your inboxes against

sophisticated, deceptive threats.

BRAIN STATION

IT Learning for Your Team, Built-In

Cybersecurity threats change constantly. So does technology. With Brain Station, your team gets access to online training that keeps them sharp, secure, and up to date.

How it works

  • Cybersecurity training (with tracking for compliance)

  • Microsoft 365 training

  • Soflt skills and IT How-tos

  • Assignable courses with progress tracking

Why it matters

Trained employees make fewer mistakes and feel more confident using technology. Plus, tracking who completed what helps with insurance and compliance documentation.

Review our Course Catalog

Don't let IT challenges hold your nonprofit back

Contact us today to learn more about our Seamless Operations with Heartfelt IT Support service and experience the benefits of reliable and responsive technical assistance.

Accessible technology solutions, assessments, planning, and cloud computing for nonprofits across North America. We understand limited budgets and IT expertise, and offer help through grant writing, consulting and tech support.

Copyright © 2025, Heartfelt IT