Taking Care Of Us Is Clearly Their #1 Priority!

We hired Heartfelt IT because we needed someone we could trust to completely take over our IT - and the folks at Heartfelt IT have been exactly what we were looking for and more. They take complete ownership of our computer network and treat us like family. I know that protecting us and taking care of our systems is their #1 priority. They explain what they are going to do and then follow through. The clarity, transparency and training they provide us is so important to us. I have no hesitation in recommending them to anyone.

Very responsive, knowledgeable and patient

"Our experience with Heartfelt IT has been very positive so far. Sergey and this staff are very responsive, knowledgeable and patient. They have set up systems that quickly allow our whole team to access the day today IT support they need and have helped us navigate through some big projects such as transitioning file management systems."

A long-term relationship with an IT specialist

"As with many SMEs, we could not hire full time IT workers. The knowledge and skills required for all aspects of IT Support requires the work of specialists. Receiving the support from skilled IT specialist was the biggest benefit of working with HEARTFELT IT They are very responsive and always follow up. Their sales approach is not pushy and has over the last few years helped us in identifying our changing needs and providing the right level of services as my firm grows. When I say - "I don't need that, I need this", they actually listen. If you are looking for an efficient and right-sized Microsoft approved solution for your IT needs that is responsive when you need to talk to a human, not a call centre and that can upsize with yourfirm as you grow, then look no further!"

They Have My Back

"The single biggest benefit of working with HEARTFELT IT is knowing that someone has my back and if I have a problem, it won't be long before it goes away. Better than other IT firms we have worked with in the past, we like their commitment and responsiveness for issues. Also, their staff is pleasure to work with. They are highly proficient and quick in resolving our issues. I absolutely recommend HEARTFELT IT to anyone looking for an IT firm that will deliver top-notch customer service and highly efficient solutions."

Superior Service and Great Customer Experience

"HEARTFELT IT helped us streamline our services and increase our productivity which allows us to better serve our clients. They offer superior service in a timely manner. They intercepted a hacking attempt a tour office and kept us from losing any work time while they dealt with the issue. Technology is constantly changing and HEARTFELT IT keeps me abreast of what I need to be doing so that I can focus on running my business."

Diligent and Responsive

"After working with HEARTFELT IT for several years, I can confidently say that here is little or no down time. Even in the face of something that cannot be fixed quickly, HEARTFELT IT is diligent in solving the issue and keeping us apprised. Moreover, HEARTFELT IT keeps upon the latest technology and software updates and keeps us current."

Honest & Reliable

"Your guys actually show up when we need them, areal ways on-call, and stay until the job is taken care of. This is a huge deal - it doesn't matter what the business or industry is, there is only a small percentage of service companies that do what they say they will do, and you guys actually follow through. We refuse to use anyone else."

Not your typical IT company!

"HEARTFELT IT has a very comprehensive team of individuals who take you through the process. Theyhave been extremely patient with us in exploring options regarding our Security Risk Assessment, as well as an overall evaluation of our current IT situation. They are readily available to answer questions and address concerns. They are not your typical IT because they listen, and they are genuinely invested in their clients. The team has various backgrounds in IT, operations management, etc. so they understand the different aspects of our organization and can explain the processes in a relatable way to our management team and staff."